If you need help at any point during the day of the festival, please contact either a marshal, festival organiser or anyone in a high-vis jacket and they will be able to point you in the right direction.
For general information and inquiries, please visit the Brio Leisure Centre Reception where event organisers will be on hand.
If you or someone near you is suffering from a medical emergency, please dial 999 immediately and request an ambulance. Give them your location and then when safe to so do, please contact the nearest member of staff (wearing high-vis) and inform them you have requested an ambulance. This will allow them to ensure that any road closures will be aware to expect an ambulance. The member of staff will also radio for the nearest first aider to come and assist you whilst you wait for the ambulance.
If you or someone near you requires medical help/medical aid and you do NOT deem this as a medical emergency, then please contact any member of staff wearing a high-vis who will be able to radio for a first aider to come to your aid.
If you become aware that your child is no longer with you and may be lost in the crowd, please contact a member of staff (wearing high-vis) immediately. They will then be able to radio all other members of staff informing them of the situation and allowing them to keep an active look-out for your child. Please remain where you are with the member of staff. This is vital to ensure that when your child is found, we can reunite them with you as quickly as possible.
Prior to the event, please speak to your child about what to do in the event they should get separated from you. Tell them to approach anyone wearing a high-vis and tell them they are lost. The member of staff will then put out a radio call to all other staff as well as an announcement on the various stage PA systems.
If you become aware that you have lost an item of your property whilst attending the festival, please make your way to the Brio Leisure Centre Reception Desk and inform a member of the festival staff there. They will then take your information and then contact you should the item be handed in at any point during or after the event.
If you find a piece of lost property yourself, then please, if possible, hand it to a member of staff at the Brio Leisure Centre Reception Desk or to a member of staff (wearing high-vis).
If you suspect and item of your property has been stolen, please contact a member of staff who will be able to contact the local police who are actively patrolling the festival to come to your assistance.